REOPENING SAFELY AND RESPONSIBLY
The safety of our guests and the team has always been our top priority. We want to reassure you that we are taking every precaution to ensure your full safety and well-being during your stay.
While we have always had very high standards of housekeeping and hygiene, our senior management team are now overseeing increased levels of cleaning, employee training and additional procedures, all designed to minimise any potential for the spread of ill health.
We are delighted to announce that the Hotel has been presented with ‘We're Good To Go’ certification. The accreditation is the Official UK mark to signal the efforts put in place by our team and shows that as a business we have worked hard to follow Government and industry COVID-19 guidelines. It also confirms that we have appropriate processes in place to maintain cleanliness and aid social distancing.
At Blackwell Grange Hotel, we care, and as the whole world works to adapt to a new normal, we want to make sure we keep on providing our guests with the best possible experience and services.
We have introduced new processes to keep our guests, employees, and our local community safe from COVID-19. Our processes are not exhaustive but are summarised here to give you some confidence that by booking your stay with us you are in good hands.
If you have any concerns, questions, or further recommendations during your stay, feel free to speak to us, we appreciate your comments and feedback. You can view our 'Stay with Confidence' guest letter here.
Dawn Raine | General Manager
We are diligent in the strict sanitising of the hotel and have been using disinfectant fogging machines as a matter of routine in the hotel. The chemical used is 100% food safe and non-harmful to humans, but it is entirely effective against viruses and bacteria and continues to protect surfaces long after contact.
As you would expect, we have introduced additional measures which include a designated member of management on hand seven days a week, 24 hours a day, who is tasked with the safe coordination of our operations and the hourly sanitisation of touch points throughout (for example, lift buttons, door handles and banisters.)
Please note that in all public areas of hotels, face coverings are now mandatory and this will be enforceable in law. Additionally, you will find sanitiser and information available in all our public areas, entrances, and lifts.
Our public areas have been re-organised to allow for the recommended minimum social distancing to be maintained. Additionally, we have added clear signage to facilitate safe passage throughout the hotel.
Our reception, bars and restaurant areas have protective screens to ensure minimal risk and wherever possible contactless technology has been implemented, with a minimal touch check-in and check-out.
Every member of our team has undergone Covid-19 secure training before undertaking work at the hotel. Hotel and full departmental risk assessment documents have been prepared and cascaded to each and every team member. To ensure full comprehension, one-on-one routine test papers have been completed to ensure full understanding.
With our approach to operating procedures and service methods we strive to continue to deliver the style and experience our guests enjoy, with a considered and rational approach to the guidelines received. Always, and in all circumstances, we strive to provide the very best practice – both in terms of guest enjoyment and also in terms of guest well-being.
WHEN YOU ARRIVE
We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. This will also mean that any lunchtime guests will have departed our lounges and restaurant.
You will be met in the lobby by our reception team who will assist you with our streamlined check-in procedure and point out key signage and hand sanitiser locations.
We are aiming to achieve a minimal touch check-in.
To minimise handling, we will only assist with luggage on request and this will no longer be offered routinely.
Your room will have thoroughly sanitised and prepared for your arrival.
Our procedures include the spraying of an unharmful airborne sanitiser to ensure all surfaces, fabrics and furniture are safely sanitised. The product used is proven to protect against Coronavirus for up to 72 hours.
You may notice certain items have been removed – magazines and printed matter for example. Should you like to receive unused replenishments, please just let us know. As always, all bed linen and laudry will be changed between guests and continue to be laundered at high temperature by our accredited linen provider.
However, during your stay our housekeeping team will not enter or service your room. Instead, a bag containing clean laundry and amenities will be placed outside your door each day.
OUR PUBLIC AREAS
The main thing to consider is that the recommended social distancing should be observed at all times throughout the hotel. With this in mind certain corridors may operate as one-way, or a right of way may be instigated. In any event, clear signage will indicate the correct route.
Lifts should only be used by yourself and anyone from your household. No other guests should occupy the lift at the same time.
Sanitiser is prevalent throughout our public spaces. Should you additionally like PPE for your peace of mind, we have gloves and masks available on request.
Our public WCs are receiving extra sanitisation, and we would respectfully request that our residents use their private in-room facilities to avoid any unnecessary crowding.
Our furniture has been placed to adhere to social distancing; please refrain from moving it.
FOOD AND BEVERAGE
We will operate our food and beverage outlets in full accordance with government guidelines and the very latest available official advice. The main change is that at this time we are not able to offer a traditional ‘over the bar’ drinks service across our bars. However, this means the drinks will come to you, wherever you are sitting in the hotel, as full table service will be provided in all areas. When you arrive at the restaurant, our duty host will sit you to your designated table.
Our food offering has been streamlined to suit a reduced brigade of chefs in order that we can maintain the strictest of hygiene and social distancing ‘behind the scenes.’ This should not, however, mean you find yourself short of choice, and as ever our professional team is more than happy to cater to your precise requirements. With this in mind, you may experience longer waiting times.
The ‘Rule of 6’ – Tables can be booked for up to a maximum of 6 people. Tables must be pre-booked in advance. Due to a reducuded capacities in the restaurant and bars, tables will be available at 15-minute intervals and subject to availability at time of booking.
All buffets have now been removed from our restaurants and continental breakfast, along with cooked, will be served from the kitchen. Hopefully you will enjoy the extra level of service this provides. We’re also happy to provide you with room service, delivered outside your room at your chosen time.
Our Leisure Club is open but has had to reduce its capacity and is operating on a first come first serve basis. The swimming pool, jacuzzi and saunas all have restricted numbers in place.