COVID-19 UPDATES

 

We are happy to annouce we have now reopened and pleased to welcome you back.  Below are a few guidelines we have in place. 

What should I expect when I visit?

The experience may look a little different in this new normal, but we hope it will feel the same ultimately, it will still be our friendly, caring, passionate team looking after you at Blackwell Grange Hotel.

We are following all government guidelines and have worked on best practices within the Hotels. We have completed all necessary risk assessments and certificate to validate our policies, all procedures and assessments will be constantly be reviewed and updated where necessary in line with government guidelines.

1 Social Distancing – We have implemented social distancing measures in accordance with government guidelines. Floor stickers and posters have been placed where appropriate

2 Frequent Cleaning and Disinfecting – We have increased the level of disinfecting and frequency throughout the Hotel – paying attention to high use areas and objects.

3 Sanitising Points – We have installed hand sanitising dispensers on all entrances and exists and throughout the Hotel.

4 Protective Screens We have installed protective screens in our reception, bar and restaurant areas.

5 Team Member PPE - Face masks, gloves, aprons, hand sanitisers have been issued to all staff, we do have a thermometer available for staff.

6 Team Training – All staff have received comprehensive training in all the new measures and policies as well as completing a COVID 19 training.

7 Food Safety – We continue to adhere to the strict safety procedures when serving food and drinks.

8 Eating & Drinking - New at the tables service measures disposable menus, sanitised cutlery and disposable condiments have been introduced for every table. Tables to be sanitised between each visit. TABLES MUST BE PREBOOKED FOR OUR RESTAUARNT.

9 Food & Bev Services – We are offering a reduced menu throughout the Hotel, food will be served in bar areas between 12 – 8.30pm, Restaurant 6.30 – 8.30pm. A 24-hour Room Service Menu is available please request a copy from reception.

10 Bedroom cleaning – All rooms are deep cleaned and disinfected fully after every stay. Linen and towels are cleaned to recommended guidelines for optional disinfection. Rooms will not be refreshed, any guest staying over 72 hours and requires the room to be refreshed this will be on request to minimise contact. All amenities in bedrooms have been reduced or removed, additional supplies can be requested.

10 Leisure Facilities – Fully operational. 

11 Check in & Check Out – Payment will be taken on arrival or in advance. Card payments are recommended throughout the Hotel. Cash payments is not a preferred option of payment.

12 Breakfast Service – We will be offering plated service Full English breakfast and reduced continental selection also served to the table.

13 Capacities – We will be operating reduced capacities throughout the Hotel.

 

 


 

All of our thoughts are currently focussed on the COVID-19 situation, and we want to reassure you that the health and wellbeing of our colleagues and guests is our top priority. We have been doing everything we can to ensure our teams are supported, as well as maintaining the highest standards of hygiene across our hotel.

We followed advice from the World Health Organisation (WHO) as well as local and national government and health authorities and closed the hotel in March and currently on track to re-open on 4th July. The Blackwell Grange Hotel has overcome many challenges over the years, and we pride ourselves on our agility and our ability to adapt. We thank all our employees, guests, suppliers and partners for their continued support.

On your return, you will notice major thought and commitment has been put into providing a safe environment for our guests and team ranging from protective screening at Reception and Bars to monitoring the 2-metre rule.  There will also be a surplus of hand sanitising stations situated around the hotel. 

We love nothing more than welcoming you to The Blackwell Grange Hotel and miss seeing you while we have been closed. Please keep in touch, we would love to hear from you via our social channels. We hope to share some kindness and joy with you during this uncertain time.

In the meantime, we would like to extend our best wishes and thoughts to you and your loved ones.

Please take care,

Dawn Raine
General Manager

 

 

 

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